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The Samsung Epix has a hard reset feature found at Settings-->System-->Hard Reset. This is also the place where you can change the reset password. Unfortunately, you'll need the existing reset password in order to perform a reset. If you don't have it, there is a work around. With the device off, press and hold the H key. Power on the smartphone while holding the H key and after a quick Samsung screen, you'll see:
[Format Mode] When you press OK, you'll get the confirmation question, "Do you want to erase your whole data? Yes (1)/No (2)"
Press one and the device reformats back to factory defaults.
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